Terms & Conditions

Returns & Refunds

It is the customer’s responsibility to check that all details on the order are correct.

Any customised or adjusted products are non refundable. If you find your goods are incorrect, faulty or damaged please contact us immediately.

We will offer you either the choice of an exchange of faulty part or collection with a refund. If you have your product delivered and change your mind, we will offer you a choice of either an exchange or collection and a refund of the goods.


This will incur a cancellation charge of up to 50% of the item value and an additional delivery/collection charge.

You must notify us in writing within 7 working days of receipt of your purchase.

Postage & Packaging


Postage and packaging costs will be added to the value of your order, which you can view prior to purchasing based on the actual cost of shipping with our preferred carriers.

The actual cost of shipping depends on the Destination of the items being purchased. Delivery times are also variable depending on the shipping option chosen at the time of checkout. These are clearly shown to give customers the widest possible choice.

Packaging costs are included as part of the Postage and Packaging charge.

We reserve the right to change special offers on postage and packaging at any time.

Delivery Policy

Hughes Health & Safety will deliver to the whole of the UK and Ireland. We can also deliver internationally on request. Please contact us for an international orders before placing your order to discuss your needs.

All packages will be sent via Royal Mail or a private courier service. Whilst all care is taken when packaging goods, should anything in your package be damaged during transit please advise us  within 2 working days of receipt of goods to discuss your situation.

Any damaged products that are of fault of Royal Mail or the private courier need to be left as they were delivered to you and taken to your local office.

All Postage and handling costs are based on your destination.

We endeavour to have all orders dispatched within 3 workings days of your order being placed once payment has cleared into our account. If/when stocks are low, delivery may be delayed.

If your order is urgent we strongly suggest you contact us to discuss your needs first to make sure that the products will be available in time for your required date before your order is placed.

Privacy Notice

Hughes Health & Safety – Online Privacy Policy

Hughes Health & Safety has established this Privacy Policy (Last Updated, October 2015) to explain how it protects and manages the personal information that it collects from you (the customer) online.

1. Consent for Collection, Use and Disclosure
Your use of the The Hughes Health & Safety site and/or your registration for Hughes Health & Safety products and services constitute your consent to the terms of this Privacy Policy.  If you do not agree to the terms of this Privacy Policy, please do not use the Hughes Health & Safety site.
Hughes Health & Safety may occasionally update this Privacy Policy.  When it does, Hughes Health & Safety will also revise the “last update” date at the top of this Privacy Policy.  In addition, Hughes Health & Safety will seek a customer’s prior consent, by email, for any new uses or proposed disclosures of information collected from the customer prior to the change. Hughes Health & Safety will notify customers by email of changes to this policy that will affect information collected from them in the future.  In certain circumstances, however, Hughes Health & Safety will not inform and obtain the consent of the customer, such as in connection with an investigation of a breach of an agreement, contravention of laws, an emergency where the life, health or security of an individual is threatened, the collection of a debt or in compliance with the request of a law enforcement agency or a court order.
A customer may withdraw his or her consent for collection, use and disclosure at any time by sending an email to info@hugheshs.co.uk.  Please note that, if you do, Hughes Health & Safety may suspend its provision of products and services to you.  When you unsubscribe, if you fall within the guarantee period for any Hughes Health & Safety product and you request a refund, the guarantee will be honoured.

2. Accountability
Hughes Health & Safety collects, at the time of your registration and your sign-on to its web site, certain “personal information” (information that personally identifies you) including but not limited to your name, email address, home or work address, telephone number, and information about your computer hardware and software (e.g., IP address, operating system, browser type, domain name, URL, access times, and referring web site addresses).
Hughes Health & Safety has implemented this Privacy Policy to protect personal information received from its customers, and to respond to any inquiries.  The Privacy Policy also provides that Hughes Health & Safety will use appropriate contractual means to establish a comparable level of protection for personal information which is sent for processing by third parties on Hughes Health & Safety’s behalf.
Hughes Health & Safety has designated responsibility for your personal information to its Privacy Officer, who ensures compliance with the principles in this Privacy Policy.  Other Hughes Health & Safety individuals may be delegated to act on behalf of the Privacy Officer.

3. Purposes for Collecting Personal Information
Hughes Health & Safety collects and uses personal information for the following Identified Purposes:
(a)  to understand customer needs regarding Hughes Health & Safety’s services;
(b) to develop and provide our web site and our products and services for our customers;
(c)   to fulfill your requests for products, services or information;
(d) to communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products and services available from Hughes Health & Safety, its affiliates and third parties;
(e) to allow customers to access limited-entry areas of Hughes Health & Safety’s site;
(f) to personalize some of our services and products for you and to deliver targeted advertisements and offers from Hughes Health & Safety and third parties;
(g) to bill accounts and maintain payment records;
(h) to comply with any applicable law, regulation, legal process or government request;
(i) to respond to a legitimate claim, or to address our reasonable belief, that you are violating the rights of any third party or any of the agreements or policies that govern your use of the Hughes Health & Safety site or any Hughes Health & Safety product or service;
(j) to protect the services, products or rights of Hughes Health & Safety, including but not limited to the security or integrity of the Hughes Health & Safety site; and
(k) to identify and resolve technical problems concerning Hughes Health & Safety’s site, products and services.

Hughes Health & Safety also uses personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.
If we hire other companies to provide some products or services on our behalf, then we will only provide those companies the personal information they need for the Identified Purposes, and we will limit their rights to use and further disclose your personal information as appropriate in the course of their work for us.

4. Limiting the Collection of Personal Information
Hughes Health & Safety limits its collection of personal information to only that information which is necessary for the Identified Purposes. Hughes Health & Safety does not direct its site to, nor does it knowingly collect any personal information from children under the age of thirteen.

When you visit the Hughes Health & Safety web site, a cookie may be placed on your computer or the cookie may be read if you have visited the Hughes Health & Safety site previously. Hughes Health & Safety uses cookies to allow Hughes Health & Safety to determine which products and services you have already purchased so that Hughes Health & Safety does not provide redundant information to you, and, if you are a Hughes Health & Safety affiliate, to track Hughes Health & Safety sales made to customers referred by you so that you can receive compensation under our affiliate program.  If you choose to not have your browser accept cookies from the Hughes Health & Safety web site, you may not be able to view all the text on the screens, or to experience a personalised visit, or to subscribe to certain service and product offerings on the Hughes Health & Safety site.

5. Disclosure, Processing and Retention
Hughes Health & Safety does not sell, rent or disclose your personal information to anyone else, except:
(a) to someone you have designated to act as your agent, for one or more of the Identified Purposes (listed in Section 2, above);
(b) to Hughes Health & Safety’s employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, suppliers and agents, acting on Hughes Health & Safety’s behalf for any of the Identified Purposes;
(c)  as necessary if Hughes Health & Safety has reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with Hughes Health & Safety’s rights or property, other users of Hughes Health & Safety’s web site, products or services, or anyone else that could be harmed by such activities; and
(d) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.
In addition, as we continue to develop our business, we or our affiliates may sell or buy other businesses or entities, or we may merge with another company.  In such transactions, personal information may be one of the transferred business assets.  Also, in the event that Hughes Health & Safety or substantially all of its assets are acquired, your personal information may be one of the transferred assets.

Your information may be stored and processed in the United States, or in any other country in which Hughes Health & Safety or its affiliates, subsidiaries or agents maintain facilities.  By using this web site, you consent to any such transfer of information outside of your country.

After your account becomes inactive (that is, if you request to be removed from our database), Hughes Health & Safety will keep your personal information in its archives.  Your information will then be used only as necessary for tax reasons or to prove Hughes Health & Safety’s compliance with any applicable law.

6. Accuracy of Personal Information
Hughes Health & Safety will use reasonable efforts to keep customer personal information accurate for the Identified Purposes, and for minimizing the possibility of making inappropriate customer decisions based on such information.  Customers are responsible for informing Hughes Health & Safety about changes to their personal information.  You can do this by calling 08445040763  or sending an email to info@hugheshs.co.uk. Hughes Health & Safety will use new or updated personal information it receives from customers to update its own records.

7. Security Safeguards
Hughes Health & Safety will use reasonable efforts to protect customers’ personal information.

8. Access to Personal Information
Hughes Health & Safety will afford you a reasonable opportunity to review the personal information in your file, if you so request by calling 08445040763 or writing to:
Hughes Health & Safety
69 Kilvergan Road, Lurgan
BT66 6LJ
Northern Ireland

… or upon request to the Privacy Officer at info@hugheshs.co.uk.

If Hughes Health & Safety is not able to provide access to some aspect of a customer’s personal information, it will provide reasons for denying access such as; that by doing so would likely reveal personal information about a third party, or that it is confidential commercial information or attorney–client privileged communications, or that the information relates to a breach of an agreement or a contravention of law, or that its disclosure could reasonably be expected to threaten the life or security of another individual.

Customers have the right to request that inaccurate or incomplete information be amended as appropriate, by contacting Hughes Health & Safety or the Privacy Officer as described above. Hughes Health & Safety will promptly correct such personal information

Conditions of Use

All prices quoted are in £ GBP Pounds Sterling (UK Pounds)
We reserve the right to change our prices at any time.

Currency Converter
An online currency converter is provided for customers who are purchasing outside of the UK, as guidance for the cost in the local currency.

Colours displayed are advisory, as they will vary between different computer monitors.

All prices quoted are inclusive of all UK taxes. It is the responsibility of customers residing outside the UK to pay any extra taxes due on the goods and we will not accept responsibility for any action taken by customs in your country. It is a requirement in the UK to include a customs docket, which notifies the customs authorities of the goods contained within the package.

Purchasing products online
Purchasing our products online couldn’t be easier. Just browse our Catalogue under our products section, and click on any items that you wish to buy. You then follow the staged process of adding them to the shopping cart and proceeding to the checkout.

An email confirming receipt of your order will be sent from Hughes Health & Safety, and this will provide a unique order reference.

Online Payment Methods
Payment Processing
We will undertake a standard set of credit checks prior to authorising your order to ensure the authenticity of your credit card and delivery address. We reserve the right to request additional proof of identify, where we deem necessary, especially where the goods are requested to be delivered to a different address to that of the credit/debit card holder. We operate a 5 day deferred of payment system where we need to investigate suspicious transactions.

Where we find that the additional identity or proof of address details cannot be confirmed, we reserve the right not to process the order/payment.

Shipping Costs (Postage and Packaging) & Delivery Times
Postage and packaging costs will be added to the value of your order, which you can view prior to purchasing based on the actual cost of shipping with our preferred carriers.

The actual cost of shipping depends on the weight of the items being purchased.

Delivery times are also variable depending on the shipping option chosen at the time of checkout.  These are clearly shown to give customers the widest possible choice..

Packaging costs are included as part of the Postage and Packaging charge.

We reserve the right to change special offers on postage and packaging at any time

Order & Dispatch Process
Once an order has been received, you will automatically receive a confirmation email from Hughes Health & Safety, confirming receipt of order as well as order details.

We will endeavour to dispatch orders 1st class mail on the day of receipt of order (subject to the item being in stock). A confirmation email response will be sent by email to confirm that the item has been dispatched.

If we do not have your order in stock, we will tell you by either email or telephone at which point we can advise when the item will come into stock and discuss whether you require to cancel that part of the order or wait until it comes into stock.

Returns, Cancellation and Refund Policy
If you receive any product which is damaged or faulty we ask you to notify us within 14 days of receipt. We will subsequently advise of the method of returning the goods. We will pay for the return postage for faulty or damaged goods.

We will accept back any goods which are not satisfactory for any reason for a full refund providing they are in an un-used, un-opened and in an ‘as new’ condition within 10 days from the day after you receive the goods.

We reserve the right to stop repeat orders from customers who abuse this returns policy.

You also have an unconditional right to cancel your order within 7 working days from receipt of the goods without giving a reason and we will then refund your money as soon as possible but within 30 days of your cancellation and return of the goods. The cost of postage & packaging for returning the goods will be charged to the customer.

The above does not affect your statutory rights as a consumer.

Special Offers
Hughes Health & Safety will regularly be running special offers on specific product lines for limited time periods. These will be highlighted in emails that opted-in customers receive and will be highlighted on the website. We reserve the right to change these at any time.

Website Information
Hughes Health & Safety aim to ensure the information provided on this website relating to our products is accurate. Hughes Health & Safety makes no warranty or guarantee, either expressed or implied, regarding the completeness, accuracy, or timeliness of the information on this website nor its suitability for any purpose.

Complaints Procedure
If you wish to make a complaint about our products or services, please send an email to info@hugheshs.co.uk. Please provide full details of any complaint. We aim to respond to your complaint that you might have within 5 working days.

Contact us
Our head office address is:

Hughes Health & Safety
69 Kilvergan Road, Lurgan

BT66 6LJ

Or by sending an email to info@hugheshs.co.uk

Copyright 2007: No part of this website may be reproduced without written permission Hughes Health & Safety. The works on this website and all of its associated files may not be reproduced, published, distributed, displayed, transmitted or used in any way without written permission, including reproduction on other web sites or distribution by electronic mail. This means you cannot copy any information, text, design, photos, pictures or anything on this website.

Gift Vouchers FAQ

Purchasing Gift Certificates

Gift Certificates are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Certificate will be added to your own personal Gift Certificate Account. If you have funds in your Gift Certificate Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Certificate to some one via email

How to Send Gift Certificates

To send a Gift Certificate you need to go to our Send Gift Certificate Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Certificate, you need to specify the following. The name of the person you are sending the Gift Certificate to. The email address of the person you are sending the Gift Certificate to. The amount you want to send. (Note you don’t have to send the full amount that is in your Gift Certificate Account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

Buying with Gift Certificates

If you have funds in your Gift Certificate Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Enter the amount to apply from the funds in your Gift Certificate Account. Please note, you will still have to select another payment method if there is not enough in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of your purchase the balance will be left in your Gift Certificate Account for the future.

Redeeming Gift Certificates

If you receive a Gift Certificate by email it will contain details of who sent you the Gift Certificate, along with possibly a short message from them. The email will also contain the Gift Certificate Redemption Code. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Certificate in two ways.

1. By clicking on the link contained within the email for this express purpose. This will take you to the store’s Redeem Gift Certificate page. You will then be requested to create an account, before the Gift Certificate is validated and placed in your Gift Certificate Account ready for you to spend it on whatever you want.

2. During the checkout process, on the same page that you select a payment method there will be a box to enter a Redemption Code. Enter the Redemption Code here, and click the Redeem button. The code will be validated and the amount added to your Gift Certificate Account. You can then use the amount to purchase any item from our store.